Great software and customer service
The software downloads perfectly paid and free videos from udemy.
After purchasing and installing the SW, I noticed that it failed to log into udemy although the provided login credentials were correct. I dropped a message to the support team and within a few hours I got response. After explaining to me how to gather the download log file and after providing it to the SW developer team, the root cause was found very quickly (udemy has changed the login routine) and a new version of the software has been made available for download. All in all, I'm very satisfied with the software and customer service.
Yes it does work - BBC, PBS,HGTV, but suddenly I can only download PBS and no matter how many emails I send to support I get nothing but the automated reply that they will contact me within 24 hours.
Which 24 hours? I have been waiting weeks so far and stunned silence is all I get.